Lincluden Medical Centre82 Bellshill RoadUddingstonGlasgow, G71 7NETel: 01698 813873
Please take time to read our DNA Policy - this explains what action we will take where patients fail to attend an appointment, or have cancelled it so late that we have been unable to use it for another patient.
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Consultations are by appointment and can be made in person or by telephone between 08:00 and 18:00. Patients can make an appointment with a doctor of their choice and our current system allows patients to book up to four weeks in advance. Our waiting time for a routine GP appointment is usually around 2 weeks.
Telephone consultations are also available.
Please remember that appointments are for one person only; an additional appointment should be made if more than one person needs to be seen. Appointments are scheduled at ten minute intervals - if you have more than one problem to discuss you may need more than one appointment. Please tell our receptionists if you have more than one problem that you wish to discuss.
When making an appointment, please be prepared to provide a brief summary of your condition, and help us to answer patient calls as quickly as possible by keeping the discussion to the point. Providing brief details of the reason for your appointment helps us to make sure you are seen by the most appropriate person, and may shorten the length of time you wait for an appointment.
We offer both face-to-face consultations, and telephone consultations. Our receptionists will help you to get the most appropriate appointment.
We also have a range of healthcare professionals working in the practice:
Our reception team will ensure you are seen by the most appropriate healthcare professional.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you require urgent medical care that cannot wait for a routine appointment, please contact the surgery and we will try to help as best we can.
If you do need an urgent appointment, you can help us by calling reception before 10:00am.
The duty doctor may call you back to assess how best to help.
At evening and weekends, and during public holidays, medical cover is provided by NHS 24. If you require medical attention outwith normal opening times, please contact NHS24 by telephoning 111.
Genuine medical emergencies may be more appropriately treated by attending accident and Emergency or by calling 999.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
We have provided training to the reception team to ensure that calls are directed to the most appropriate healthcare professional. We appreciate that patients may not be used to seeing professionals other than their own doctor, but all of our team are experienced and highly trained in their areas of expertise and we hope patients will appreciate this more modern approach to primary care as they get to know our multi-disciplinary team.
There are some conditions which are better to be assessed and treated by other professionals in the community. For example, our staff may direct you to a pharmacist, optician, or dentist instead of attending the surgery. Often these professionals can see you more quickly than waiting to be seen in the surgery, or have specialist equipment that is not available in the practice.
By signposting patients with certain conditions to other, more appropriate services, we hope to be able to provide better access to our services for those who need them.
We have created a number of leaflets to help patients access voluntary and third sector organisations who can help with a range of medical and non-medical problems. These can be access on the "Links to Other Services" web page.
For more information on other community-based health professionals, visit the NHS Lanarkshire website, "Know Who to Turn To".
The practice occasionally undertakes the training of medical and nursing students. You may be asked if you have any objections to the students sitting in on your consultations with the doctor or nurse.
The students find this very useful and we appreciate your co-operation.
If you do not wish the student to be present, please let us know.
Details on local dentists can be found here.
For NHS Lanarkshire Dental services see here.
Whatever your eye problem, your first port of call should be an optician/optometrist. An optician is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems. They can provide prescriptions for can refer to specialist hospital services if needed. For further details see the LENS service tab in clinics and services here.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website.
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