Access to Appointments
Dr Thomson has recently retired from the practice. We have a new GP joining us but not until August, and over the summer holidays we will have a few locum GPs joining us to provide appointments. The partners have agreed that we will continue to use the Triage Model that we adopted late last year.
How does a Triage Model work?
We no longer offer routine appointments on the day. Instead patients who feel that they need to be seen that day will go through a triage system which will prioritise patients according to their need for medical attention, rather than simply offering appointments to the first patients in the queue.
Please be prepared to provide a brief summary of your condition, and help us to answer patient calls as quickly as possible by keeping the discussion to the point. Our phone lines are very busy first thing in the morning, so if you do not need to be seen on the day, please consider calling later in the day.
Many patients do not need to see a GP on the day for their aildisplay the enclosed poster in your window or noticeboard.Saturday clinic, and would be grateful if you could go back to a simpment. We have also provided training to the reception team to ensure that calls are directed to the most appropriate healthcare professional in the first instance. This is not always a GP, and you could be directed to contact a pharmacist, an optician, a dentist, a nurse, our ANP, or be offered a routine GP appointment in the future.
By doing this we hope to be able to provide more routine GP appointments as more minor ailments can be dealt with by the nursing team.
Our reception staff are acting on the authority and direction of the GP Partners. They work to the same duties of confidentiality as the rest of the practice team, and are unable to give individual patients special treatment. We will not accept any abusive or aggressive language or behaviour towards them.