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Please take time to read our DNA Policy - this explains what action we will take where patients fail to attend an appointment, or have cancelled it so late that we have been unable to use it for another patient. 

DNA Policy

Latest News

Public Holidays

Please note the surgery will be closed on the following dates:

  • Friday 19th April
  • Monday 22nd April
  • Monday 6th May
  • Monday 27th May
  • Monday 15th July
  • Monday 30th September
  • Wednesday 25th December
  • Thursday 26th December
  • Wednesday 1st January
  • Thursday 2nd January.

If you require medical care when the surgery is closed please contact NHS 24 by telephoning 111.

Access to Appointments

Our appointment line is open from 8am to 6pm, Monday to Friday. 

When making an appointment, please be prepared to provide a brief summary of your condition, and help us to answer patient calls as quickly as possible by keeping the discussion to the point. This helps us to make sure you are seen by the most appropriate person, and may shorten the length of time you wait for an appointment.

Our phone lines are very busy first thing in the morning, so if you do not need to be seen on the day, please consider calling after 9:30am.

We offer both face-to-face consultations and telephone consultations. Our receptionists will help you to get the most appropriate appointment.

We also have a range of healthcare professionals working in the practice:

  • General Practitioners (doctors)
  • Advanced Nurse Practitioner
  • Practice Nurses
  • Pharmacist
  • Healthcare Assistant.

We have provided training to the reception team to ensure that calls are directed to the most appropriate healthcare professional. We appreciate that patients may not be used to seeing professionals other than their own doctor, but all of our team are experienced and highly trained in their areas of expertise and we hope patients will appreciate this more modern approach to primary care as they get to know our team. 

There are some services which are better undertaken by other professionals in the community. Our staff may direct you to a pharmacist, optician, or dentist instead of attending the surgery. Often these professionals can see you more quickly than waiting to be seen in the surgery, or have specialist equipment that is not available in the practice.

By signposting patients with certain conditions to other, more appropriate services, we hope to be able to provide better access to our services for those who need them.

Health News from the BBC and the NHS

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