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Please take time to read our DNA Policy - this explains what action we will take where patients fail to attend an appointment, or have cancelled it so late that we have been unable to use it for another patient.  DNA Policy

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Access to Appointments


We have recently had a full time GP leave the practice.  With the shortage of GPs in the UK, and in Lanarkshire in particular, we have not been able to recruit a replacement.  The partners have decided that in order to provide the best care the practice will move to a Triage Model.


In order to do this, we have recruited a highly qualified Advanced Nurse Practitioner, Denise Angus.  Denise is able to assess patients, offer advice for self care, issue prescriptions where appropriate, see patients herself or refer patients onwards where necessary.


How does a Triage Model work?


We no longer offer routine appointments on the day.  Instead patients will go through a triage system which will prioritise patients according to their need for medical attention, rather than simply offering appointments to the first patients in the queue. 


Please be prepared to provide a brief summary of your condition, and help us to answer patient calls as quickly as possible by keeping the discussion to the point.  Our phone lines are very busy first thing in the morning, so if you do not need to be seen on the day, please consider calling later in the day.


Many patients do not need to see a GP on the day for their aildisplay the enclosed poster in your window or noticeboard.Saturday clinic, and would be grateful if you could  go back to a simpment.  We have also provided training to the reception team to ensure that calls are directed to the most appropriate healthcare professional in the first instance.  This is not always a GP, and you could be directed to contact a pharmacist, an optician, a dentist, a nurse, our ANP, or be offered a routine GP appointment in the future. 


By doing this we hope to be able to provide more routine GP appointments as more minor ailments can be dealt with by the nursing team.


Our reception staff are acting on the authority and direction of the GP Partners. They work to the same duties of confidentiality as the rest of the practice team, and are unable to give individual patients special treatment.  We will not accept any abusive or aggressive language or behaviour towards them.


Whilst we do expect there to be some minor changes as we develop the triage model going forward, and appreciate feedback on the system, we do not intend to go back to a book on the day system as we believe that the evidence shows that the triage model is the best system to support increasing demands on the NHS with the resources that we have available.

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