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Patient Responsibilities

We ask that you treat our doctors and all practice staff with courtesy and respect.

The first hour of the morning can be extremely busy! Please keep telephone calls brief if possible, leaving routine calls until later in the day.

You are responsible for your own health and that of your children. Please take the advice given to you at the practice.

Let us know immediately if you change your name or address and remember to give your phone number and postcode.  Please note that if you move out of our catchment area, our policy requires you to register with a new GP, and we will remove you from our list.

Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable.

Please contact the surgery between 08.00 - 10.00am for home visits.

Please let us know if you are unable to keep an appointment. We can then offer this appointment to someone else.

If you arrive more than 10 minutes late for your appointment then you may be asked to re-book for another day, this may apply even if you telephone ahead to say you are late. Further details can be found in our Late Patient Policy. 

Patients who regularly fail to keep appointments will receive a letter highlighting them of this and the impact on other patients. Continued failure to attend may result in their removal from the practice list.  Further details can be found in our DNA Policy.

Patients who are drivers:

You must tell the DVLA about any health or medical condition that could affect your driving.  You can be fined up to £1,000 if you don’t tell DVLA about a medical condition that affects your driving.  More information can be found at

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