Appointments

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Appointments System

Whilst many sectors have been able to reduce their covid restrictions recently, the guidance for health and social care settings has not changed.

GP and ANP appointments will be telephone consultations in the first instance. If the clinician wants to undertake an examination they will arrange that with you, usually on the same day.

We are running an on-the-day service in most cases. Phone lines are open from 8am to book appointments for that day. We know the phone lines can be busy at this time, and all available staff will be answering the phone as quickly as possible. Please do hold as your call will be answered.

A limited number of pre-bookable appointments are available – these are also telephone appointments - and this includes our extended hours appointments on a Thursday morning.

Our practice nurses and healthcare assistant have a mix of telephone and face-to-face appointments available and our reception team will help you to get the most appropriate appointment.

Online appointment booking is currently suspended in light of the changes to our appointment system, and we hope we will be able to reinstate this in the near future.

When making an appointment, please be prepared to provide a brief summary of your condition, and help us to answer patient calls as quickly as possible by keeping the discussion to the point. Providing brief details of the reason for your appointment helps us to make sure you are seen by the most appropriate person, and may shorten the length of time you wait for an appointment. 

 

We have a range of healthcare professionals working in the practice:

  • General Practitioners (doctors)
  • Advanced Nurse Practitioner
  • Practice Nurses
  • Pharmacist
  • Healthcare Assistant

Our reception team will ensure you are seen by the most appropriate healthcare professional. 

Out of Hours

 At evening and weekends, and during public holidays, medical cover is provided by NHS 24. If you require medical attention outwith normal opening times, please contact NHS24 by telephoning 111.

Genuine medical emergencies may be more appropriately treated by attending accident and Emergency or by calling 999.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

Teaching Practice

The practice occasionally undertakes the training of medical and nursing students. You may be asked if you have any objections to the students sitting in on your consultations with the doctor or nurse.

The students find this very useful and we appreciate your co-operation.

If you do not wish the student to be present, please let us know.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form, which is available from reception.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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Dental Problems

If you need to find a local dentist, please click here.

For general information about NHS Lanarkshire Dental services see here.

Eye Problems

Whatever your eye problem, your first port of call should be an optician/optometrist. An optician is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems. They can provide prescriptions for can refer to specialist hospital services if needed. For further details see the LENS service tab in clinics and services.